Should you use a Laptop Specialist?

Most people think that a computer is a computer. Laptop and Desktop computers use the same operating systems, ram and hard drives. So why not just take my laptop to any computer repair shop? If you have a software issue then any good computer technician can deal with the issue on a laptop just as easy as a desktop.

If you are having a hardware issue or any problem that requires the laptop to be taken apart there is a world of difference. Owning the Computer doctor Boise and working on computers for over 20 years I have seen some real butcher jobs on laptops. Unlike a desktop everything in a laptop is smaller and crammed into a small space. About 80% of a laptop is made of plastic. Laptops get hot and heat is not a friend of plastic.

You need to understand that most computer technicians charge the same flat fee or hourly fee when they work on a laptop or desktop. Most repairs take much longer time wise to repair verses a desktop. Replacing a hard drive on a desktop takes about four times as long as on a laptop. Over the years I have seen the results of working to quickly when repairing a laptop. When looking for a repair shop you should ask if they charge more to work on a laptop than a desktop. If they say something like “it depends on the problem” that is a good sign.

Today the computer repair business is crowded with repair shops and mobile repair people. Repair shops need to try and be competitive with their pricing. Too many times a customer will be quoted a price that simply cannot be possible. Remember I said the field was crowded with repair people not qualified repair technicians. If you are thinking a big box repair shop would hire better people, you need to think again. Most large well known repair shops pay their technicians somewhere near minimum wage.

You want to find a repair tech that is Microsoft certified, listed with the Better Business Bureau, and licensed or registered to operate a repair business. You want someone to call if you continue to have the same problem down the road. Any business that does not have a website is not really in business. Finally, if you are not too computer savvy try and find a technician that can explain the problem in plain English.